Return Policy
STANDARD RETURN & REFUND POLICY – CASS LUBRICANTS (PVT) LIMITED.
Last updated Sept 30th 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy. Please see below for more information on our return policy..
RETURNS
All returns must be postmarked within 03 working days of the purchase date. All returned items must be in new and unused condition, the can/s should not be opened or lids tempered and with all labels attached and not marked or disfigured.
RETURN PROCESS
To return an item, please call customer service at 0117681777 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, ship the item securely by courier of your choice along with your proof of purchase to the following address:
Attn: Sales Coordinator Cass
Lubricants Pvt Limited.
340, Park Road, Colombo
Please note, you shall be responsible for all return shipping charges plus charges associated with replacements in the case of exchanges made due to no fault of the company. We strongly recommend that you use a trackable method to ship your return.
REFUNDS
After receiving your return and inspecting the condition of your item and if found to be in original brand new condition, we will process your return or exchange. Please allow at least 07 working days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A LKR 1,500.00 restocking fee will be charged for all returns not necessitated by product quality or damage.
- The company reserves the final decision in all returns and exchanges.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: